When you call some companies (not ours) for customer support, do they make you feel like a clown? You purchased software and you have a right to have it work.
Do you have to wait 24 to 48 hours for a support callback?
Do support NOT give you their name?
Do you have to call back to the queue each time?
Do they NOT give their email addresses?
Do they NOT give their cell phone numbers?
We do support differently because we are FANATICAL about customer support: